Frequently Asked Questions

What Is Your Email Response Time?

We aim to respond to all customer emails within 24 hours, Monday through Friday. During periods of high inquiry volume, responses may take slightly longer.

If you have questions about an order, product, sizing, shipping, payment, or returns, please contact us at service@cmfpu.com.

Which Size Is Right For Me?

Sizing information is provided on each product page to help you choose the appropriate size.

We recommend checking the measurements and size information before placing your order, as sizing may vary slightly depending on the style and design of each garment.

If you are between sizes, please compare the measurements provided on the relevant product page with your preferred fit.

How Do I Take Care Of My Clothes?

Please follow the care instructions provided on the product label.

Depending on the fabric and garment construction, some items may require gentle machine washing, hand washing, or other specific care. Avoid using high heat unless the product's care instructions specifically recommend it.

What If The Clothing Doesn't Fit Me?

If an item does not fit as expected, you may be eligible for an exchange or return in accordance with our 30-day Returns & Exchanges Policy.

Please contact us at service@cmfpu.com with your order number and the item you would like to return or exchange. Our customer service team will provide the appropriate instructions.

What Materials Are Your Clothes Made From?

Materials vary by product. Each product page provides information about the fabric composition and key features of the garment.

We recommend reviewing the individual product description before purchasing to make sure the material meets your preferences.

Are Your Clothes Suitable For Different Seasons?

Our collection includes different styles and fabrics suitable for a variety of seasons and occasions.

Please review each product description for information about the fabric, weight, fit, and other product characteristics when choosing an item.

My Discount Code Doesn't Work. Why?

Please check that the discount code has been entered correctly and that any capitalization requirements have been followed.

Unless otherwise stated, discount codes cannot be combined with other promotional offers.

If the code still does not work, it may have expired, reached its usage limit, or may not apply to the products in your cart.

If you need assistance, please contact us at service@cmfpu.com.

How Long Does Shipping Take?

We currently ship to addresses within the United States.

Orders are generally processed within 3–7 business days.

The estimated total delivery time is 10–20 business days, including 3–7 business days of processing.

After your order has shipped, we will send you an email containing your tracking number and tracking information.

Delivery times may occasionally be affected by carriers, weather, holidays, or other circumstances beyond our control.

Can I Change Or Cancel My Order?

If you need to change or cancel your order, please contact us at service@cmfpu.com as soon as possible after placing your order.

We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered the processing or shipping stage.

Is An Exchange Possible If The Clothes Don't Fit Me?

Yes. If an item does not fit as expected, you may request an exchange subject to our 30-day Returns & Exchanges Policy.

Please contact service@cmfpu.com and provide your order number and the item you would like to exchange. Our customer service team will review your request and provide the applicable exchange instructions.

Is The Return Free Of Charge?

We do not currently offer free returns.

Return shipping costs are generally the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item.

Please contact service@cmfpu.com before returning an item so that we can provide the appropriate return instructions.

What Should I Do If I Receive A Damaged Or Incorrect Item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@cmfpu.com as soon as possible.

Please include your order number and clear photos of the item and packaging. Our customer service team will review the issue and provide instructions for resolving the problem.

Can I Track My Order?

Yes. Once your order has been shipped, we will send you an email containing your tracking number and tracking information.

You can use the tracking number to check the latest available delivery status of your package.

How Long Do I Have To Return An Item?

Eligible purchases may be returned within 30 days from the date of purchase, subject to the conditions described in our Returns & Exchanges Policy.

Please contact service@cmfpu.com before sending a return so that we can provide the appropriate return instructions.

How Will I Receive My Refund?

Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the returned item.

Additional processing time may be required by your bank or payment provider before the refund appears in your account.

How Can I Contact Customer Support?

For questions about products, orders, sizing, shipping, payments, returns, or exchanges, please contact us at:

Email: service@cmfpu.com

We aim to respond to customer inquiries within 24 hours, Monday through Friday.